The receptionist is one of the people who have an important influence on the development of an organization. They are considered the first person of the business, directly interacting with customers and establishing the image company in the eyes of customers from then on. Behind that bright smile, the receptionist has  a crucial task: representing the company's image, creating a comfortable and happy atmosphere for everyone around, especially customers.

Always have a smile on your face

The reception department is the face of the company. Always keep a smile on your face when talking to customers, on the phone or with partners when they have to come to your company.

 

Make an impression at first sight

Face-to-face communication and phone answering skills are one of the most important factors in welcoming etiquette, as well as meeting customer requests. It can be said that the Receptionist is the person representing the company who "directly makes the first impression" with customers. To become a receptionist, the first thing you have to do is recognize customers as soon as they enter the company, have eye contact with them right away and be able to call them by name in a friendly way if you know them. 

Show enthusiasm through your voice

Customers calling your company will detect enthusiasm through your voice, which can help you build customer trust in your organization in the first seconds of the conversation. In the first 10 seconds, adjust your voice a little higher, the listener will feel your warmth and friendliness.

 

Negotiate with difficult customers

 Be proud and welcome if someone shares with you their dissatisfaction or displeasure about something. Your concern will show customers that you really want to do something to help them. In this case you need to listen, show empathy, and better yet, document the situation, then assure this difficult guest that you will refer their case to someone else. has authority to resolve. Finally, you should show appreciation for their sharing and help them feel secure by following up and responding to them as soon as possible.

 

Always listen and share

An important task of a receptionist is to transfer phone calls to other departments in the company and listen to customer requests and transactions over the phone so that work can be carried out smoothly. Quickly, the receptionist needs to have the phone numbers of their boss, colleagues, partners, customers... right with them so they can be there when needed (Arrange them in the order you find easiest to find). . At the same time, know how to respond to arising requests that are difficult to resolve quickly and always show an attitude of listening and sharing with customers so that they always feel satisfied... that's your job. can proceed smoothly and successfully.

Always be polite and courteous

 

This is an extremely necessary element for receptionists. When you have polite and courteous behavior with everyone regardless of appearance, level, status, or qualifications, your work will go well.

Always be enthusiastic in everything

You work at the front desk, so when a customer or partner comes to visit, you will be the first person they meet. Immediately stand up, smile, greet them, and ask if they need help. Enthusiastically visiting, communicating... like that will create good sympathies right from the beginning, which will help your success a lot.

 

Always share wholeheartedly

As a receptionist, you should clearly understand every position in the company (location of rooms, conference rooms, related departments, etc.) as well as the surrounding area (roads, restaurants, public works). company, ...) to provide dedicated guidance when customers are interested and need help.

 

Always shine before everyone's eyes

A professional receptionist must always be neat, clean, and tidy, which is what a receptionist should aim for in their attire. Receptionists can wear complete shirts (specific uniforms for each company or company); it can be suits (for male receptionists), and it can also be pretty colored dresses (more suitable for receptionist jobs at fashion companies); Or the most beautiful is the image of a confident receptionist in a national ao dai.

 

Receptionist work seems simple, but behind those simple things is the best effort to be able to meet the requirements of the job well. Always strive and success will soon come to you.