1. Follow a fixed structure every time

A stable template helps you speak confidently.

Recommended structure:

1. Greeting + acknowledgment
2. Repeat the problem briefly
3. Give 2–3 practical solutions
4. Close politely

2. Summarize the problem in 1 short sentence

Do not repeat the entire prompt.

✔ “You said customers are complaining about long waiting times.”

❌ “I heard that many customers said that they have been waiting for a very long time and…”

Short + clear = more time for solutions.

3. Always give two solutions

TOEIC wants multiple suggestions.

Example solutions:

• Call someone
• Send an email
• Extend business hours
• Offer discounts
• Hire temporary staff
• Move the meeting
• Order replacement parts

Giving 2 solutions is enough for a high score.

4. Use simple, safe, business-friendly vocabulary

You don’t need complex words.

Examples:

• “I recommend…”
• “It would be helpful to…”
• “One option is to…”
• “Another solution is to…